Refund policy
Returns
We hope you love your YKW purchase. However, if you change your mind, eligible full-priced items may be returned within 14 days of delivery for an exchange or store credit.
Change of mind returns
To be eligible for an exchange or store credit, your return must meet the following conditions:
- The return must be requested within 14 days of delivery.
- Items must be unworn, unused, unwashed and in their original condition.
- All original tags must remain attached.
- Items must be returned in their original packaging where applicable.
- Clothing must be free from makeup, fake tan, perfume, deodorant, marks, stains, odours or other signs of wear.
- Swimwear must have the original hygiene sticker attached.
- Camera accessories and other non-clothing products must be unused and returned with their original packaging and accessories.
- Proof of purchase is required.
YKW reserves the right to decline a change-of-mind return where the item does not meet the above return conditions.
If a return does not meet these conditions, the item may be returned to the customer at the customer's expense.
EXCHANGES
Eligible full-priced items may be exchanged within 14 days of delivery, subject to availability.
If your requested replacement item is unavailable, you may choose another available item or receive store credit for the amount paid for the returned item.
STORE CREDIT
For eligible change-of-mind returns, store credit will be issued for the amount paid for the returned item.
Original shipping charges are not included in the value of the store credit.
FINAL SALE & MARKDOWN ITEMS
Items clearly marked Final Sale are not eligible for a return, exchange or store credit for change of mind.
Please choose carefully when purchasing Final Sale items, as all Final Sale purchases are considered final for change-of-mind purposes.
This does not exclude or limit any rights you may have under the Australian Consumer Law.
HOW TO MAKE A RETURN
Before returning an eligible item, please contact us at info@ykw.com.au with:
- Your order number
- The email address used to place your order
- The item(s) you would like to return
- Whether you would prefer an exchange or store credit
Our customer care team will provide you with return instructions.
Please do not send your return before contacting us.
RETURN POSTAGE
Customers are responsible for return postage costs for change-of-mind returns and exchanges.
We strongly recommend using a tracked postage service, as YKW cannot be responsible for parcels that are lost, stolen or undelivered while being returned to us.
Original shipping charges are non-refundable and are not included in store credit for change-of-mind returns.
FAULTY, DAMAGED OR INCORRECT ITEMS
If you believe you have received an item that is faulty, damaged, incorrect or does not meet a consumer guarantee, please contact info@ykw.com.au with your order number and supporting photos where appropriate.
We will assess the issue and provide an appropriate remedy in accordance with the Australian Consumer Law.
Depending on the circumstances and your rights under Australian Consumer Law, remedies may include a repair, replacement or refund.
Our change-of-mind return conditions do not exclude, restrict or modify any rights or remedies you may have under the Australian Consumer Law.
CANCELLATIONS
Once an order has been placed, we cannot guarantee that it can be cancelled or changed before dispatch.
If you contact us before your order has been processed or dispatched, we will do our best to assist; however, cancellation requests are not guaranteed.
Once an order has been dispatched, our standard returns policy applies.
Nothing in this cancellation policy excludes or limits any rights you may have under the Australian Consumer Law.
